Tips To Make A Visiting Client Feel Welcome
Posted on: 22 February 2017
Impressing a potential or existing client when they are in town to do business or tour your facility requires planning. You don't want to overshadow the business portion of the trip with too much pleasure, but at the same time every moment shouldn't be dedicated to work. The following tips can help you make a lasting positive impression on your clients.
Tip #1: Find out what they want
Asking about preferences is much better than guessing. Find out if there are any room or dining preferences or requirements. For example, if your client shares that they are a vegetarian, you can easily avoid the faux pas of planning a night out at a Brazilian steak house. Another consideration is if your city happens to have a unique feature. For example, a visiting client may hope to take in a specific museum or other major site your locale is known for. By knowing this ahead of time, you can make arrangements to make sure this happens.
Tip #2: Spring for quality lodging
A mediocre room in a five star hotel is much more impressive than the penthouse suite in a two star establishment. A higher quality hotel will have better quality rooms, mattresses, and amenities overall compared to lower quality lodgings, which will be apparent in every room. When spending your money to lodge a client, opt for overall quality of the venue instead of trusting in fancy terms like penthouse and suite to convey the quality.
Tip #3: Meet them in style
It can be stressful for a business traveler to arrive in an unfamiliar city and then have to figure out how to get from point A to point B. Don't do this to your clients. Instead, have an airport limo service meet them to bring them to the hotel or your offices in style. It's even better if you or another contact at the company can arrange to meet them in the limo so that they feel welcomed and taken care of right from the moment they arrive.
Tip #4: Don't leave them hanging
Some clients want to be entertained while other treasure their downtime alone after the business of the day is completed. The key is to have open ended entertainment offers available. The offer of show or sporting event tickets, a dinner out, or a visit to another attraction should be made, but the client should not feel forced to accept.
A client that feels valued and welcomed during a company visit is more likely to remain loyal to your company. For more information, contact companies like A&A Limousine & Bus Services.
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